Hotel Management

 Hotel Management 

I. Introduction to Hotel Management

- Definition and scope of hotel management

- Importance of effective hotel management

2. Front Office Management

- Check-in and check-out procedures

- Room assignment and allocation

- Guest services and relations

- Front desk operations and management

3. Housekeeping Management

- Cleaning and maintenance procedures

- Linen and laundry management

- Room preparation and presentation

- Housekeeping staff management and training

4.  Food and Beverage Management

- Menu planning and engineering

- Food preparation and presentation

- Beverage management and service

- Restaurant and bar operations

5. Revenue Management

- Room rate management and pricing strategies

- Yield management and occupancy control

- Revenue streams and optimisation

6 . Human Resources Management

- Staff recruitment and selection

- Training and development programs

- Employee relations and retention

- Leadership and management styles

7. Marketing and Sales

- Hotel branding and positioning

- Marketing strategies and campaigns

- Sales techniques and revenue growth

- Online presence and digital marketing

8. Operations Management

- Hotel facilities and maintenance

- Safety and security procedures

- Quality control and assurance

- Sustainability and environmental practices

9. Financial Management

- Budgeting and forecasting

- Financial statements and analysis

- Cost control and optimisation

- Financial reporting and compliance

10. Technology and Innovation

- Property management systems (PMS)

- Customer relationship management (CRM)

- Digital technologies and innovations

- Data analytics and performance metrics

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